Returns, Refunds & Complaints: Fresh Flowers in Sands End

Our Fresh Flowers Guarantee in Sands End

At Florist Sands End, we take great pride in delivering only the freshest flowers to our valued customers in Sands End and surrounding areas. As a trusted local florist, we are dedicated to ensuring that every bouquet and arrangement you receive upholds our high standards of quality and longevity. Whether you’re ordering for your home, celebrating a special occasion, or sending a gift to a business, your satisfaction is at the heart of everything we do.

Damaged-on-Arrival Policy

We package all flower orders with utmost care. In the unlikely event your flowers arrive damaged or do not meet your expectations, please inspect your order as soon as it is delivered. Should you discover any damage upon arrival, contact us within 24 hours with your order details and a description of the issue. To help us resolve the matter quickly, photographic evidence of the damage will be required. We’ll strive to address the problem promptly, because your trust and happiness are important to us.

Freshness Window

Your satisfaction is our top priority, and we want you to enjoy your flowers for as long as possible. That’s why we offer a Fresh Flowers Guarantee: we guarantee that our blooms will remain fresh for at least 5 days from the date of delivery, provided they are cared for in accordance with our care instructions. If you feel your flowers have not remained fresh within this window despite proper care, please notify us within 5 days of receipt. We may request a photo or additional information to help us evaluate the concern.

Refund & Replacement Options

If your flowers arrive damaged or fail to meet our freshness guarantee, you are entitled to a full refund or a replacement bouquet, depending on your preference. Refunds will be processed back to your original payment method once eligibility is confirmed. For replacements, we will arrange for a new bouquet to be dispatched to you at the earliest available opportunity. Please note that we are unable to process returns, refunds, or exchanges for issues reported beyond our 5-day freshness window, except as required by consumer law.

Complaints Process

Your feedback helps us provide an even better service to the Sands End community. If you have a complaint regarding your order or our service, please contact us with your order number and as much detail as possible about your experience. We are committed to acknowledging all complaints within one working day. Our senior team will investigate thoroughly and aim to provide a resolution within 3 working days. Our aim is always to leave customers in Sands End entirely satisfied with our flowers and our service.

Why Choose Florist Sands End?

As your trusted local Sands End florist, we serve both households and businesses with passion, reliability, and a commitment to quality. Every member of our team is devoted to ensuring you experience the best in floral freshness and customer care. Thank you for choosing Florist Sands End. We look forward to brightening your day with our flowers and dedicated service.