Sands End Florist E-Commerce Terms & Conditions
Introduction
Welcome to Florist Sands End. These Terms & Conditions set forth the basis upon which we supply floral products and deliver flowers ordered via our online store to customers within Sands End and the surrounding areas. Please read these terms carefully before placing an order, as they contain important information about your rights and obligations as a customer. By placing an order with Florist Sands End, you confirm that you agree to be bound by these Terms & Conditions.
Order Process
To purchase flowers or related products from Florist Sands End for delivery in Sands End or nearby localities, you must complete the online order process on our website. This process includes:
- Selecting desired floral arrangements or products
- Providing accurate recipient and delivery information
- Confirming your order details
- Making payment as required
Please ensure that all information provided at the time of ordering, especially the delivery address and recipient contact details, is accurate and complete. Florist Sands End is not responsible for failed or delayed deliveries resulting from incorrect or insufficient delivery details.
Payments
All prices for our products are displayed in GBP and include VAT where applicable. Payment for all orders must be made in full at the time of placing your order. We accept major credit and debit cards, as well as other payment methods as indicated on our website at checkout. Your payment will be processed securely, and no order will be dispatched until payment has been received and verified by Florist Sands End.
In the unlikely event of a pricing or payment error on our website, we reserve the right to cancel your order and refund any amount received. We may contact you to provide an opportunity to replace the order at the correct price, should you wish to proceed.
Delivery to Sands End and Surrounding Areas
Florist Sands End provides flower delivery across Sands End and the surrounding areas as specified on our website. Delivery schedules and options are presented at the time of ordering. While we endeavour to meet your requested delivery date and time, all deliveries are subject to availability and external circumstances beyond our control, such as traffic and inclement weather.
If your delivery falls outside our standard delivery areas or hours, we will contact you to discuss alternative arrangements. Deliveries are made to the address specified in your order. If no one is available to accept the delivery, we may leave the flowers with a neighbour, at a secure location at the address, or follow specific instructions if provided.
It is your responsibility to ensure someone is present to receive the flowers, especially for time-sensitive occasions. If a delivery is refused or cannot be completed because the recipient is not available, we reserve the right to charge for any additional delivery attempts.
Product Availability and Substitutions
All flowers and products are subject to seasonal availability. In circumstances where a particular flower, foliage, or other item is unavailable, we reserve the right to substitute with a similar product of equal or greater value and appearance. We will use our expertise to ensure that the overall style, theme, and colour scheme of the arrangement is maintained.
Occasionally, specific additional items (such as vases or gift add-ons) shown in product images may be substituted if stock is unavailable.
Cancellations and Refunds
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations are only permitted prior to dispatch of your order. Once your order has been prepared or dispatched for delivery, we regret that cancellations or changes cannot be accommodated due to the perishable nature of flowers.
If a cancellation request is received before preparation begins, we will process a full refund to your original method of payment. Refunds may take up to 5 working days to appear in your account depending on your payment provider.
In the event of a delivery problem, damaged product, or if you are dissatisfied with the quality of the flowers received, please contact us within 24 hours of delivery so we can address the issue. Photographic evidence may be required. We will assess each complaint on an individual basis, and if a fault is found, we will arrange a replacement or issue a partial or full refund as appropriate.
Customer Obligations
By placing an order, you warrant that you are legally capable of entering into binding contracts, and that you are at least 18 years of age. You agree to provide truthful and complete information when placing your order. You are responsible for obtaining consent from the recipient for us to deliver flowers to their address.
It is your responsibility to follow any post-delivery care instructions provided for flowers or plants to maximise their lifespan. We cannot accept liability for damage or deterioration due to neglect or improper care after delivery.
Our Liability
Florist Sands End will use reasonable skill and care in providing products and delivery services. However, our total liability for any loss or damage arising from or related to any order or transaction shall not exceed the total amount paid for the products in question.
We shall not be liable for:
- Any loss resulting from late delivery when caused by circumstances beyond our reasonable control, including but not limited to road closures, extreme weather, or unforeseen events
- Non-delivery due to the provision of incorrect recipient details
- Minor substitutions of flowers or accessories resulting from seasonal/unforeseen shortages
- Any indirect, consequential, or punitive losses whatsoever
Intellectual Property and Use of Our Website
All content, images, text, and design elements on the Florist Sands End website remain our property or are used under licence. Copying, downloading, or reproducing our content for commercial purposes without permission is strictly prohibited. You agree not to misuse our website or attempt to disrupt its operation.
Amendments to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect once posted on our website. You should review these terms periodically to ensure you are familiar with the current version prior to each order. Your continued use of our services after any amendment constitutes acceptance of the revised Terms & Conditions.
Data Protection
Your privacy is important to us. Personal information provided by you during the ordering process will be handled in accordance with our Privacy Policy for the purpose of processing your order and facilitating delivery. We do not share customer data with third parties except as necessary for order fulfilment or as required by law.
Governing Law and Jurisdiction
These Terms & Conditions and any disputes or claims arising from them are governed by the laws of England and Wales. By placing an order with Florist Sands End, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute between us.
General Provisions
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any provision shall be deemed a further or continuing waiver of any other provision. These terms constitute the entire agreement between you and Florist Sands End with respect to your use of our service and ordering of flowers online for delivery across Sands End and surrounding areas.
Note: These Terms & Conditions apply to all customers of Florist Sands End who order flower delivery to addresses in Sands End or the surrounding localities served by our business.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sands End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sands End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
